Privacy Policy

1. Introduction

TechMate.in ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. This policy applies to all personal information collected by TechMate.in in the course of our business activities.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Fill out contact forms or request quotes
• Subscribe to our newsletter or communications
• Engage our services or sign contracts
• Communicate with us via email, phone, or other channels
• Participate in surveys or feedback requests

This may include: name, email address, phone number, business information, project requirements, and payment information.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and approximate location
• Browser type and version
• Device information and screen resolution
• Pages visited and time spent on our site
• Referral sources and search terms
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide digital services, communicate about projects, and deliver contracted work
• Customer Support: To respond to inquiries, provide technical support, and address concerns
• Business Operations: To process payments, maintain records, and fulfill legal obligations
• Marketing: To send newsletters, service updates, and promotional materials (with consent)
• Website Improvement: To analyze usage patterns and improve our website and services
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and cloud services
• Email marketing and communication tools
• Payment processing and financial services
• Analytics and website performance monitoring
• Project management and collaboration tools

These providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers and database protection
• Access controls and authentication measures
• Regular security audits and updates
• Employee training on privacy and security
• Incident response and breach notification procedures

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but will notify you of any significant breaches as required by law.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Client Records: Maintained for the duration of our business relationship plus 7 years for legal and tax purposes
• Website Analytics: Typically retained for 26 months
• Marketing Communications: Until you unsubscribe or withdraw consent
• Project Files: Maintained for 2 years after project completion for support purposes

When information is no longer needed, we securely delete or anonymize it according to our data retention schedule.

7. Your Privacy Rights

Under Canadian privacy law, you have the right to:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal: Withdraw consent for marketing communications
• Portability: Request your information in a portable format
• Deletion: Request deletion of your information (subject to legal requirements)
• Complaint: File a complaint with the Privacy Commissioner of Canada

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Improve website functionality and performance

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain website features.

We use Google Analytics to understand how visitors use our site. Google's privacy policy and opt-out options are available at policies.google.com.

9. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

11. International Data Transfers

Some of our service providers may be located outside Canada, including in the United States. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: